Frequently Asked Questions

The Emirates NBD Mazeed Platinum Credit Card is a new financial revolution in the Saudi Arabian Credit Card market. This card gives you the maximum cashback on your day to day spends, with monthly caps for cashback with maximum limit 200 SAR for specified categories (Dining, grocery, medical & pharmacies, school & education and airlines & hotels) there is also cashback 0.5% unlimited for other purchase.

  • Earn Cashback on the below categories:
    • 10% Cashback when dining at restaurants*
    • 5% Cashback on Grocery spends
    • 5% Cashback on your Medical & Pharmacies
    • 5% Cashback on School & Education spends
    • 2% Cashback on Airlines & Hotels
    • 0.5% Cashback on Others
  • Complimentary access to 25 VIP lounges around the world
  • Exclusive offers and discounts available in KSA and the UAE
The Dining category includes the pay at the restaurants only through Point of Sale terminals (POS) using your Credit Card (Chip & Pin) or Apple Pay or madaPay and anything related to the aforementioned.
*All Dining Ecommerce options, orders via delivery applications, or any ecommerce payment platform are included in the 0.5% cashback category “All Other Categories”.

You can earn cashback on retail spends, both domestic and international. The below table highlights the categories and the respective cashback percentages:

Spend category Cashback % Cashback Monthly Cap (SAR)*
Dining 10% 200
Grocery 5% 200
Medical & Pharmacies 5% 200
School & Education 5% 200
Airlines & Hotels 2% 200
Others 0.5% UNLIMITED

*Total Cashback is (not capped on Others category’s) only.

*Subject to fair usage policy

The Bank will calculate cashback once a month, upon issuance of your statement of account. Your cashback balance will be displayed on your mobile and online banking as well as on your monthly statement of account.

The Dining category includes the pay at the restaurants only through Point of Sale terminals (POS) using your Credit Card (Chip & Pin) or Apple Pay or madaPay and anything related to the aforementioned.
*All Dining Ecommerce options, orders via delivery applications, or any ecommerce payment platform are included in the 0.5% cashback category “All Other Categories”

You can request to redeem the cashback via mobile banking, online banking or the 24/7 call center. You have the option to redeem the cashback in parts or in full.

No paper work, no filling up forms. The Cashback will be credited to your Card Account within 3 working days of receiving your instructions.

The Cashback will not be deducted from your overall bill generated at the merchant establishment. This Cashback amount is over and above all the discounts offered by the merchants from time to time.

You enrolled into the Mazeed Cashback program automatically upon activation of your Card.

The Mazeed Cashback program does not currently have any enrolment fee.

You are free to choose how to use your Mazeed Cashback amount.. In case there is an outstanding balance on the Credit Card when the redemption request gets processed, the Cashback will be adjusted against the same, and the amount due from your to the bank will be reduced by the amount of Cashback redeemed.

If there is no outstanding balance on the Credit Card, the Cashback redeemed will reflect as a credit balance and can be used to make further purchases – and earn further Cashback.

Only the Primary Cardholder can redeem this amount and it will be credited to your account.

Please note that the redeemed Cashback cannot be en-cashed or transferred to any entity/ any other card.

In the case of any outstanding on your card, the Cashback will clear it off just like a cash payment. In the case of no outstanding the Cashback amount will reflect as a credit in the Card account.

  • The Card’s annual fees charged by the Bank.
  • Cash withdrawal.
  • The Card’s financial dues charged by the Bank.
  • Late payment fees.
  • Traveler’s cheques, balance transfer, payment of loans / Bank charges / or other unauthorized fees.
  • Purchase of foreign currency.
  • Contributions, installments or other payments pertaining to the Credit Shield or any other insurance programs or products that the Bank may choose to provide.
  • Payment of the SADAD service payments through the Bank either online and/or using any other payment channel provided by the Bank; and the transactions that the Bank deems to be disputed, false, unauthorized, illegal and/or fraudulent.
  • In case of topping up the digital wallets or transferring part of the Credit Limit to the digital wallet.
  • Government payments, public services bills, gas station transactions, semi-cash transactions, and any of the commercial categories specified by the Bank.
  • Balance transfer.

Shopping on the Internet will also qualify for the Cashback. The Cashback percentage will be determined by the merchant’s categorization by schemes.

*All Dining Ecommerce options, orders via delivery applications, or any ecommerce payment platform are included in the 0.5% cashback category “All Other Categories”.

In case a refund occurs for a previous transaction, the respective cashback will be deducted from the accrued cashback of the month in which the reversal is posted.

The Emirates NBD Mazeed Platinum Credit Card is a new financial revolution in the Saudi Arabian Credit Card market. This card gives you the maximum cashback on your day to day spends, with monthly caps for cashback with maximum limit 200 SAR for specified categories (Dining, grocery, medical & pharmacies, school & education and airlines & hotels) there is also cashback 0.5% unlimited for other purchase.

  • Earn Cashback on the below categories:
    • 10% Cashback when dining at restaurants*
    • 5% Cashback on Grocery spends
    • 5% Cashback on your Medical & Pharmacies
    • 5% Cashback on School & Education spends
    • 2% Cashback on Airlines & Hotels
    • 0.5% Cashback on Others
  • Complimentary access to 25 VIP lounges around the world
  • Exclusive offers and discounts available in KSA and the UAE
The Dining category includes the pay at the restaurants only through Point of Sale terminals (POS) using your Credit Card (Chip & Pin) or Apple Pay or madaPay and anything related to the aforementioned.
*All Dining Ecommerce options, orders via delivery applications, or any ecommerce payment platform are included in the 0.5% cashback category “All Other Categories”.

You can earn cashback on retail spends, both domestic and international. The below table highlights the categories and the respective cashback percentages:

Spend category Cashback % Cashback Monthly Cap (SAR)*
Dining 10% 200
Grocery 5% 200
Medical & Pharmacies 5% 200
School & Education 5% 200
Airlines & Hotels 2% 200
Others 0.5% UNLIMITED

*Total Cashback is (not capped on Others category’s) only.

*Subject to fair usage policy

The Bank will calculate cashback once a month, upon issuance of your statement of account. Your cashback balance will be displayed on your mobile and online banking as well as on your monthly statement of account.

The Dining category includes the pay at the restaurants only through Point of Sale terminals (POS) using your Credit Card (Chip & Pin) or Apple Pay or madaPay and anything related to the aforementioned.
*All Dining Ecommerce options, orders via delivery applications, or any ecommerce payment platform are included in the 0.5% cashback category “All Other Categories”

You can request to redeem the cashback via mobile banking, online banking or the 24/7 call center. You have the option to redeem the cashback in parts or in full.

No paper work, no filling up forms. The Cashback will be credited to your Card Account within 3 working days of receiving your instructions.

The Cashback will not be deducted from your overall bill generated at the merchant establishment. This Cashback amount is over and above all the discounts offered by the merchants from time to time.

You enrolled into the Mazeed Cashback program automatically upon activation of your Card.

The Mazeed Cashback program does not currently have any enrolment fee.

You are free to choose how to use your Mazeed Cashback amount.. In case there is an outstanding balance on the Credit Card when the redemption request gets processed, the Cashback will be adjusted against the same, and the amount due from your to the bank will be reduced by the amount of Cashback redeemed.

If there is no outstanding balance on the Credit Card, the Cashback redeemed will reflect as a credit balance and can be used to make further purchases – and earn further Cashback.

Only the Primary Cardholder can redeem this amount and it will be credited to your account.

Please note that the redeemed Cashback cannot be en-cashed or transferred to any entity/ any other card.

In the case of any outstanding on your card, the Cashback will clear it off just like a cash payment. In the case of no outstanding the Cashback amount will reflect as a credit in the Card account.

  • The Card’s annual fees charged by the Bank.
  • Cash withdrawal.
  • The Card’s financial dues charged by the Bank.
  • Late payment fees.
  • Traveler’s cheques, balance transfer, payment of loans / Bank charges / or other unauthorized fees.
  • Purchase of foreign currency.
  • Contributions, installments or other payments pertaining to the Credit Shield or any other insurance programs or products that the Bank may choose to provide.
  • Payment of the SADAD service payments through the Bank either online and/or using any other payment channel provided by the Bank; and the transactions that the Bank deems to be disputed, false, unauthorized, illegal and/or fraudulent.
  • In case of topping up the digital wallets or transferring part of the Credit Limit to the digital wallet.
  • Government payments, public services bills, gas station transactions, semi-cash transactions, and any of the commercial categories specified by the Bank.
  • Balance transfer.

Shopping on the Internet will also qualify for the Cashback. The Cashback percentage will be determined by the merchant’s categorization by schemes.

*All Dining Ecommerce options, orders via delivery applications, or any ecommerce payment platform are included in the 0.5% cashback category “All Other Categories”.

In case a refund occurs for a previous transaction, the respective cashback will be deducted from the accrued cashback of the month in which the reversal is posted.

Cashback redemption is available at a minimum of SAR 100 and multiples of SAR 100 through official bank channels.

No.

Yes, the unredeemed cashback will expire if unused for 36 months after being accumulated.

The total minimum spend requirement to benefit from the cashback is SAR 1,000 based on each credit cardholder’s monthly statement excluding rewards earning exceptions as mentioned in article (14.9) in the Credit Cards Terms & conditions.

The Bank reserves the right to change the cashback percentages, caps and limits at their discretion. You will be informed ahead of time of any changes which are taking place to your product benefits.

Cashback calculation is based on the Merchant’s classification by global standards as defined by VISA and MasterCard.

You may not have earned cashback on certain transactions as the merchant may have been classified under a different category. Emirates NBD is not responsible for ensuring merchant classification.

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