smartBUSINESS - FAQs

a) In case you are an existing smartBUSINESS client, then you need to submit a duly authorized request to our Cash Management customer service team for enabling "Salary WPS" product.

b) In case you do not have smartBUSINESS online banking, then you would need to fill out smartBUSINESS application form, terms & conditions, Board Resolution and other documents as applicable and submit to our Cash Management customer service team.

Please contact our Customer service team on +966112825546 / +966114137542 email ID smartBUSINESSKSA@emiratesnbd.com or you may write to your Relationship Manager for assistance.

All companies/organization (including semi government or government) will need to pay their employees through WPS.
All your employees, irrespective of the nationality, MUST be paid out using Salary WPS.

Yes, salaries/wages can be paid in SAR and foreign currency (i.e. USD, EUR, GBP)

A separate file needs to be created for each employer MOL ID. Also the file MUST have employee MOL ID which is registered under same employer MOL ID.

No, you can only mention one pay currency per file.

Yes, you can release the file debiting any currency account. However it should be one pay currency per file.

There is NO restriction on the number of files that can be sent.

The Employee MOL ID represents the identity of the employee.

You can initiate payment using file upload and Basket for upto 10 transactions.

Both unregistered and registered file upload are supported. For registered file upload/basket you will need to first register the employee details under smartBUSINESS Register option and initiate payment.

a) In case you are an existing smartBUSINESS client, then you need to submit a duly authorized request to our Cash Management customer service team for enabling "Salary WPS" product.

b) In case you do not have smartBUSINESS online banking, then you would need to fill out smartBUSINESS application form, terms & conditions, Board Resolution and other documents as applicable and submit to our Cash Management customer service team.

Please contact our Customer service team on +966112825546 / +966114137542 email ID smartBUSINESSKSA@emiratesnbd.com or you may write to your Relationship Manager for assistance.

All companies/organization (including semi government or government) will need to pay their employees through WPS.
All your employees, irrespective of the nationality, MUST be paid out using Salary WPS.

Yes, salaries/wages can be paid in SAR and foreign currency (i.e. USD, EUR, GBP)

A separate file needs to be created for each employer MOL ID. Also the file MUST have employee MOL ID which is registered under same employer MOL ID.

No, you can only mention one pay currency per file.

Yes, you can release the file debiting any currency account. However it should be one pay currency per file.

There is NO restriction on the number of files that can be sent.

The Employee MOL ID represents the identity of the employee.

You can initiate payment using file upload and Basket for upto 10 transactions.

Both unregistered and registered file upload are supported. For registered file upload/basket you will need to first register the employee details under smartBUSINESS Register option and initiate payment.

No, the said information will not be validated. The client must ensure the data captured on the file and basket input is correct as per MOL/client records. Also other information is captured correctly on the file upload as per defined template.

Upon releasing the said payment/s your account as selected in the request will get debited for total payment amount and charges. You would need to have sufficient funds in your account for releasing the payment including charges or else the payment will get rejected.

  • Account transfer : 4 pm
  • SARIE transfer : 3 pm
  • Foreign currency : 4 pm

There are no changes. The workflow will be as per the existing setup on smartBUSINESS. For any changes the client would need to contact our Customer Service team for assistance.

Yes. For encrypted and unencrypted file you will need to submit request to bank for creating Salary WPS file template.

a) The file for Emirates NBD KSA beneficiary accounts will be available on the same day (subject to payment released before cut off).

b) The file for other bank beneficiary accounts will be available after T+5 working days from the date of processing. Example if payment is released on 1st December, 2014, the digitally signed Output Wages file will be available on 6th December, 2014.

c) The file for Account transfer and Other bank payments (mixed records) will be available after 5 working days from processing date. Example if payment is released on 1st December, 2014, the digitally signed Output Wages file will be available on 6th December, 2014.

The Employer will have the responsibility for retrieving the said file from their smartBUSINESS access and uploading on MOL/WPS website.

The Employer will have the responsibility on the correctness of the data provided in their Salary WPS file/Basket payment. Incase of error Employer would need to contact MOL/WPS for rectification outside the bank purview.

The customer needs to check with MOL/WPS on the exact error/issue faced in the file and report to Cash Management customer service team for further assistance.

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