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Online Banking FAQs

  • Who can register for Online Banking?

    Online Banking is a service provided to all Emirates NBD customers.

  • How do I register in Online Banking?

    Please visit our website and select Register for Online/Mobile Banking.

  • How much does it cost?

    Online Banking was introduced as a FREE service to all our customers.

  • What are secret questions?

    During Online Banking sign up, you are required to set 3 secret questions and their answers.
    It is important to remember your answers to the Secret Questions selected, as you will be using them frequently to access certain secure functions.

  • What is a User Name?

    Every User in Online Banking is identified by a User ID. The User ID is a unique name chosen by the customer that can only be used by that customer. No one else in Online Banking can use the same User ID.

  • Can I change my User Name or Password?

    Your User Name is your permanent code and it cannot be changed. You can change your password at any time by choosing the option in Online Banking.

  • Can I transfer funds in different currency?

    Yes, Online Banking provides you with online cross currency transfers. Given that you have sufficient funds, you will be able to transfer any amount up to the daily limit that you have placed.

  • Can I pay my Credit Cards by Online Banking?

    You are able to pay your credit card settlements by our Payment option.

  • Can I apply for a loan or a credit card through Online Banking?

    Yes you can apply for an initial approval for both credit cards and loans. The Bank will contact you in case you approved to complete the required documents.

  • What can I do if I forgot my User Name and/or Password?

    You can retrieve your User Name and/or Password from Login Page using "Forgot Password" and "Forgot User Name" options.

  • How do I change my password within Online Banking?

    To change your password online:

    • Log in to Internet Banking
    • Go to Setting then choose Security Setting option
    • Type the old password
    • Type the new password
    • To confirm, re-enter the new password
    • Press on the Submit
    • A confirmation message will be displayed indicating that your password has been changed


  • How do I change my secret questions within Online Banking?

    To change your secret questions and corresponding answers online:

    • Log in to Internet Banking
    • Go to Setting then choose Security Setting option
    • Choose Secret Questions
    • You will be asked to select new secret questions and enter their corresponding answers
    • Press on the Submit
    • A confirmation message will be displayed indicating that your answers to the secret questions have been reset


  • What do I do if I forgot my answers to the secret questions?

    If you forgot your answers to secret questions, go to "Forgot Secret Questions" option in login page

  • How should I set my Password?

    The password lets you access your Online Banking service. It is always important to remember the password. Things to remember about your password:

    • The password is case sensitive
    • The password cannot be less than 14 and more than 25 characters
    • The password cannot be same as the user ID
    • It is always preferable to use an alphanumeric password
    • Do not share your password with anyone
    • Choose a password that you can only know and no one can guess
    • Please note: If you have forgotten the password, the Bank will not be able to give you the same password. The bank keeps no record of customer passwords.
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