Emirates NBD credit card FAQs

What are the benefits of having an Emirates NBD credit card?

As an Emirates NBD credit cardholder, you can enjoy a wide range of benefits and services designed to meet your needs in Saudi Arabia and abroad, including:

First-year annual fee waiver for Mazeed, Platinum and Infinite credit cards
A rewards program that allows you to earn miles, cashback or Plus Points, depending on the card type
The ability to pay utility bills through SADAD
Exclusive offers and discounts through the Bon Appétit program
Concierge services
Airport lounge access
UAE exclusive offers
Instalment payment plans
Purchase protection
Extended warranty
Travel insurance & assistance

For more information, please visit the Credit Cards section to explore the benefits of each card and choose the card that best suits your needs.

Terms & conditions apply.

How can I access my Credit Card account?

You can register on Internet Banking or Mobile Banking to view your Credit Card statement and check your balance. You can always contact our Phone Banking service for any question you may have by calling 8007547777 from within Saudi Arabia or +966112825566 from outside Saudi Arabia.

How can I pay my Credit Card bill?

Option 1: Pay through ENBD X KSA:

Sign in to the ENBD X KSA app
From the Home screen, select 'Cards'
Select the credit card you wish to pay
Tap 'Pay Now'
Select your preferred payment option:
- Minimum Statement Due
- Balance to Avoid Charges
- Total Outstanding
- Other Amount
Tap 'Next'
Slide to confirm
Enter the OTP sent to your registered mobile number
Your payment will be processed successfully
You will receive an SMS confirmation once the payment is completed

Option 2: Pay through another bank via SADAD:

Log in to your banking app
From the Home screen, select My Bills
Select SADAD Payments
Select your Emirates NBD credit card bill
If your Emirates NBD credit card bill is not listed:
- Select Add Biller
- Choose Banking & Finance
- Select Emirates NBD
- Enter your Subscriber Number (SADAD Account Number)
- Add a Short Name
- Proceed to complete the registration
Enter the payment amount
Confirm the payment

What is the minimum monthly payment?

Emirates NBD offers a range of easy payment methods. The amount due is reflected in your Credit Card statement. You can choose to pay the minimum payment due:

Conventional Credit Card - Pay the full balance amount or 5% of the outstanding limit

What happens if I lose my Credit Card or if my Credit Card is stolen and how can I request a replacement card?

Please notify us immediately by calling our Phone Banking service at 8007547777 from within Saudi Arabia or +966112825566 from outside Saudi Arabia. The Bank will immediately block your Credit Card to avoid unauthorized transactions on your Credit Card account. Don't forget to request a replacement Card.

How can I convert my points into cashback?

Cashback / Plus Points Redemption

(Mazeed, Platinum, Platinum Plus, Infinite, Jarir Platinum, Jarir Infinite)

Log in to ENBD X KSA App
Tap “Cards”
Select your Credit Card
Tap points earned
Review your available points
Tap redeem
Choose to redeem all points or enter a specific amount
Enter the OTP sent to your registered number

Once all steps are completed, your cashback will be credited to your Credit Card.

Points can also be redeemed via Phone Banking by calling 8007547777 and submitting a redemption request.

Note:

Mazeed, Jarir Platinum, Jarir Infinite:

Minimum redemption: 100 points, or in multiples of 100 points (e.g., 100, 200, 300, etc.).

Infinite, Platinum, Platinum Plus:

Minimum redemption: 10,000 points, or in multiples of 10,000 points (e.g., 10,000, 20,000, 30,000, etc.).

How can I convert purchase transactions to equal monthly instalment?

You can request to convert eligible purchase transactions into monthly instalments for up to 36 months, subject to the Bank’s approval and applicable terms and conditions.

Your Credit Card must be active and within its approved credit limit at the time of the request.

You can submit your request through either of the following channels:

Call Phone Banking on 800 754 7777 from within Saudi Arabia or +966 11 282 5566 from outside Saudi Arabia; or
Submit the request through the Emirates NBD KSA website under Credit Card Services and the Bank will contact you to complete the request

What travel benefits do I get with my Emirates NBD credit card?

From planning your trip to enjoying your time away, your Emirates NBD credit card gives you access to a range of benefits designed to make travel more rewarding.

Depending on your card type, you can enjoy airport lounge access, travel insurance and exclusive offers on flights, hotels and travel experiences. You can also benefit from a wide range of offers and privileges across the UAE.

For greater flexibility, eligible purchases can be converted into monthly instalments, while cash can be accessed through ATMs worldwide whenever needed.

Which Emirates NBD credit cards provide the privilege of airport lounge access and how can I use this benefit?

Emirates NBD Visa Platinum and Visa Infinite credit cards offer airport lounge access through the Visa Airport Companion app, subject to the eligibility criteria applicable to each card tier.

To use this benefit, download the Visa Airport Companion app, register using your eligible Emirates NBD credit card details and complete the OTP verification. You can then view participating lounges and present the QR code generated through the app at the lounge.

Visa Infinite Credit Cards: Access to more than 1,200 lounges worldwide, with unlimited visits for the cardholder and one guest, subject to the applicable spend requirements.

Visa Platinum Credit Cards: Access to 25 lounges worldwide, with up to six complimentary visits per year.

Terms & conditions apply.

How can I register for the Rahhala Rewards Portal and redeem my Rahhala Miles?

Rahhala Portal Registration:

Visit the Rahhala Rewards portal
Select Sign Up
Enter your loyalty account number that is shown on the bottom of your card
Enter your name exactly as shown on your physical card
Enter your ID/Iqama number
Accept the terms and conditions
Enter the OTP sent to your registered mobile number

Redeem Rahhala Miles for Flights:

Sign in to Rahhala Rewards portal
Select Book Flights
Enter your travel details, including your departure and destination, travel dates and number of passengers
Select Search
Choose your preferred flight
Enter the passenger details
Review your booking details
Confirm your booking
You will receive your e-ticket via email

Redeem Rahhala Miles for Hotels:

Sign in to the Rahhala Rewards portal
Select Book Hotels
Enter your destination, check-in and check-out dates and number of guests
Select Search
Choose your preferred hotel
Enter the guest details
Review your booking details
Confirm your booking
You will receive your hotel booking confirmation via email

Transfer Rahhala Miles to Airline Partners:

Sign in to the Rahhala Rewards portal
Select Miles Exchange
Choose your preferred airline loyalty programme
Enter your loyalty number
Enter the number of Rahhala Miles you wish to transfer
Review the transfer details
Confirm the transfer
Your request will be processed and the miles will be credited to your airline loyalty account according to the partner programme’s processing time

What are the benefits of having an Emirates NBD credit card?

As an Emirates NBD credit cardholder, you can enjoy a wide range of benefits and services designed to meet your needs in Saudi Arabia and abroad, including:

First-year annual fee waiver for Mazeed, Platinum and Infinite credit cards
A rewards program that allows you to earn miles, cashback or Plus Points, depending on the card type
The ability to pay utility bills through SADAD
Exclusive offers and discounts through the Bon Appétit program
Concierge services
Airport lounge access
UAE exclusive offers
Instalment payment plans
Purchase protection
Extended warranty
Travel insurance & assistance

For more information, please visit the Credit Cards section to explore the benefits of each card and choose the card that best suits your needs.

Terms & conditions apply.

How can I access my Credit Card account?

How can I pay my Credit Card bill?

Option 1: Pay through ENBD X KSA:

Sign in to the ENBD X KSA app
From the Home screen, select 'Cards'
Select the credit card you wish to pay
Tap 'Pay Now'
Select your preferred payment option:
- Minimum Statement Due
- Balance to Avoid Charges
- Total Outstanding
- Other Amount
Tap 'Next'
Slide to confirm
Enter the OTP sent to your registered mobile number
Your payment will be processed successfully
You will receive an SMS confirmation once the payment is completed

Option 2: Pay through another bank via SADAD:

Log in to your banking app
From the Home screen, select My Bills
Select SADAD Payments
Select your Emirates NBD credit card bill
If your Emirates NBD credit card bill is not listed:
- Select Add Biller
- Choose Banking & Finance
- Select Emirates NBD
- Enter your Subscriber Number (SADAD Account Number)
- Add a Short Name
- Proceed to complete the registration
Enter the payment amount
Confirm the payment

What is the minimum monthly payment?

Emirates NBD offers a range of easy payment methods. The amount due is reflected in your Credit Card statement. You can choose to pay the minimum payment due:

Conventional Credit Card - Pay the full balance amount or 5% of the outstanding limit

What happens if I lose my Credit Card or if my Credit Card is stolen and how can I request a replacement card?

How can I convert my points into cashback?

Cashback / Plus Points Redemption

(Mazeed, Platinum, Platinum Plus, Infinite, Jarir Platinum, Jarir Infinite)

Log in to ENBD X KSA App
Tap “Cards”
Select your Credit Card
Tap points earned
Review your available points
Tap redeem
Choose to redeem all points or enter a specific amount
Enter the OTP sent to your registered number

Once all steps are completed, your cashback will be credited to your Credit Card.

Points can also be redeemed via Phone Banking by calling 8007547777 and submitting a redemption request.

Note:

Mazeed, Jarir Platinum, Jarir Infinite:

Minimum redemption: 100 points, or in multiples of 100 points (e.g., 100, 200, 300, etc.).

Infinite, Platinum, Platinum Plus:

Minimum redemption: 10,000 points, or in multiples of 10,000 points (e.g., 10,000, 20,000, 30,000, etc.).

How can I convert purchase transactions to equal monthly instalment?

You can request to convert eligible purchase transactions into monthly instalments for up to 36 months, subject to the Bank’s approval and applicable terms and conditions.

Your Credit Card must be active and within its approved credit limit at the time of the request.

You can submit your request through either of the following channels:

Call Phone Banking on 800 754 7777 from within Saudi Arabia or +966 11 282 5566 from outside Saudi Arabia; or
Submit the request through the Emirates NBD KSA website under Credit Card Services and the Bank will contact you to complete the request

What travel benefits do I get with my Emirates NBD credit card?

From planning your trip to enjoying your time away, your Emirates NBD credit card gives you access to a range of benefits designed to make travel more rewarding.

For greater flexibility, eligible purchases can be converted into monthly instalments, while cash can be accessed through ATMs worldwide whenever needed.

Which Emirates NBD credit cards provide the privilege of airport lounge access and how can I use this benefit?

Visa Infinite Credit Cards: Access to more than 1,200 lounges worldwide, with unlimited visits for the cardholder and one guest, subject to the applicable spend requirements.

Visa Platinum Credit Cards: Access to 25 lounges worldwide, with up to six complimentary visits per year.

Terms & conditions apply.

How can I register for the Rahhala Rewards Portal and redeem my Rahhala Miles?

Rahhala Portal Registration:

Visit the Rahhala Rewards portal
Select Sign Up
Enter your loyalty account number that is shown on the bottom of your card
Enter your name exactly as shown on your physical card
Enter your ID/Iqama number
Accept the terms and conditions
Enter the OTP sent to your registered mobile number

Redeem Rahhala Miles for Flights:

Sign in to Rahhala Rewards portal
Select Book Flights
Enter your travel details, including your departure and destination, travel dates and number of passengers
Select Search
Choose your preferred flight
Enter the passenger details
Review your booking details
Confirm your booking
You will receive your e-ticket via email

Redeem Rahhala Miles for Hotels:

Sign in to the Rahhala Rewards portal
Select Book Hotels
Enter your destination, check-in and check-out dates and number of guests
Select Search
Choose your preferred hotel
Enter the guest details
Review your booking details
Confirm your booking
You will receive your hotel booking confirmation via email

Transfer Rahhala Miles to Airline Partners:

Sign in to the Rahhala Rewards portal
Select Miles Exchange
Choose your preferred airline loyalty programme
Enter your loyalty number
Enter the number of Rahhala Miles you wish to transfer
Review the transfer details
Confirm the transfer
Your request will be processed and the miles will be credited to your airline loyalty account according to the partner programme’s processing time

Note: All terms and conditions apply to Emirates NBD credit cards.

Emirates NBD credit card FAQs

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